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Privacy Notice:
This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information:
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology:
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information:
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security:
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information:
If you have any questions, concerns, or comments about our privacy policy you may contact us using the "contact us" page on our website
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Verification Policy:
Orders may be subject to Need 4 Digital LLC. verification procedure. For your protection, you may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax or through our secure upload page.
Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers.
Need 4 Digital LLC. reserves the right to refuse an order when the address or credit card is not verifiable.
Shipping & Returns:
Shipping Policies:
Need 4 Digital LLC. ships with UPS, US Postal Service, and FedEx. Shipping fees are calculated on a combined basis of weight, value, and destination. Some orders are shipped in multiple parcels.
We only ship to verifiable credit card billing addresses. We do not ship to hotels, motels, or resorts.
Shipments to PO Boxes can only be shipped via US Postal Service.
US Postal Service shipments cannot be tracked and have a slower rate of destination arrival
ALL ORDERS ARE SUBJECTED TO INSURANCE CHARGES DEPENDING ON YOUR LOCATION.
Refused Shipments:
Any package that is refused is subject to the minimum restocking fees.
A refused shipment occurs when the receiver {customer} returns the product to the warehouse, example: customer refused / multiple delivery attempts were made or business closed.
Products returning to the warehouse without contacting us to obtain an RMA number and proper return instructions will be assessed a minimum restocking fee of 15% to cover return shipping / labor and processing charges. Additional charges will apply if not received in complete and unopened condition.
This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.
If a shipment is refused and or declined after shipping. it will be assessed the minimum restocking fee to the invoices total.
In addition,Shipping & handling charges are also not refundable.
Return Policy:
1) Management must authorize all returns. Contact us for an authorization number (RMA Number) before shipping back any merchandise. NO MERCHANDISE WILL BE ACCEPTED WITHOUT AN "RMA NUMBER", AND WILL BE REFUSED.
2) Returns are permitted within 14 days from the date of purchase. Subsequently, ALL SALES HAVE A 7-DAY RETURN POLICY, from the day it was delivered to the shipping address provided.
3) ALL SALES ARE FINAL ON:
* LCD / PLASMA & ALL OTHER TV'S.
* TV STANDS / PEDESTAL BASES / WALL MOUNTS.
* DVD PLAYERS / RECORDERS.
* AUDIO RECEIVERS / SPEAKERS.
* NAVIGATION SYSTEMS.
* PROJECTORS.
* & ALL SPECIAL ORDERS.
4) Orders may be subject to additional Insurance Charges, depending on the item and or your location. **You will be notified of any additional amount to your order before any credit charges occur. for which we will require your approval.
5) All Shipping, Handling and Insurance charges are not refundable under any circumstances for any reason. **
** (We reserve the right to charge a minimum 15% re-stocking fee on all returns).
A 25% restocking fee will be charged on all accessories, IE {Batteries, Filters, Chargers, Cases, Memory, Tripods and
Lens accessories} as well as special order Items IE {Items shipped from the manufacturers distributor} and Appliances.
These fees will apply unless the item is defective or damaged, in which case we would provide a functioning replacement {Defective Exchange}
at no cost to you.{ No Refunds. No exceptions }
If you received the wrong item we will exchange it for the correct item at no cost to you.* { No Refunds. No exceptions }
*{ at the modified price if applicable}.
a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.
b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.
c) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing.
d) All returns must be authorized by us, contact the customer service department @ 347-462-9297 Ext 502 Monday through Thursday 10 AM to 4:30 PM for an authorization form (RMA form) or send an email to need4digital@ymail.com with detailed information as to the reason for the return request, they will provide you with the procedure and instructions on how to ship any goods back. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number (RMA Number) on the letter, and on the outside of the shipping box (on the shipping label). Please call the customer service department 347-462-9297 Ext 502 Monday through Thursday 10 AM to 4:30 and speak to a representative.
6) Your receipt is good for all manufacturers warranties (when applicable).
7) Your receipt will be necessary for any future warranty or insurance claims you may need to make. Please keep it in a safe place. We cannot issue duplicate receipts.
8) Repairs on defective merchandise are handled by the manufacturer and not by Need4Digital, unless otherwise indicated on the receipt.
9) If any item arrives damaged due to shipping, Keep all shipping cartons; and contact our customer service immediately so we can file a damage claim with the carrier.
A) All shipments are insured, in the event a package is received damaged or if a package was not delivered (Considered as a 'Lost Package"), any request for replacement or refunds for loss or damages must first go through the carriers claim process for
determination.
B) The carriers decision on any claim is final, as Need4Digital cannot be held liable for any loss or damage incurred during shipping.
10) We reserve the right to limit quantities, we do NOT sell to resellers or wholesalers.
11) All images are for illustration purposes only, and may not represent the product described.
12) WE ARE NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS.
Exclusions for Returns:
1. Any items that have been registered with the manufacturer, are not returnable for refund or exchange.
2. Any items that shows any signs of usage / abuse / damage or are missing any accessories.
3. If the item is missing any Software / Manuals or warranty cards, or if they are marked or used.
4. You must include the Manufacturer's box for all items in unmarked and undamaged condition.
5. Returned merchandise must include all factory packed accessories in the original Manufacturer's Box.
6. Any additional accessories included with your order that the package has been opened, are not returnable for refund or exchange.
Incomplete returns will either be refused or be subject to additional charges.
Cancellation Policy:
You can cancel the order prior to verification and processing by contacting us @ 347-462-9297 or you can cancel the order via email @ need4digital@ymail.com.
After your order has been verified and processed your order CANNOT be canceled via email. You must call within 24hrs of proccesing to (347)-462-9297 Ext 502 Monday through Thursday 10 AM to 4:30 PM and speak to a representative to cancel standard orders or by 3pm the same day for Expedited or Express orders.
Once an order has shipped, it CANNOT be canceled and can only be handeled as a return.
Please include your eight digit order # and indicate you wish to cancel the order, once your order is canceled, you will be given a 9 digit cancellation confirmation # either by phone or by email.
Please retain the 9 digit cancellation # as is your only proof that your order was canceled.
If you wish to return your order you will need to obtain an RMA # through the customer service department by emailing a request for return to need4digital@ymail.com, You must include your eight digit Order #. as well as a detailed explanation for the return request so we may process you request properly. Alternately you may request a return by calling the customer service department 347-462-9297 Ext 502 Monday through Thursday 10 AM to 4:30 PM and speak to a customer service representative.
Shipping Policy:
Please allow 2 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly.
Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time.
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2 business days of verifying your order. In the event of delays every effort will be made to contact you by phone or email so please provide accurate contact information on your order. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder substitute to another item or cancel your order.
MODEL & PRICE CHANGES:
Manufacturers are constantly updating their product lines and eliminating or substituting some models. Should you learn of a new model on the market which is not listed online or in our catalog please call us for information. In addition manufacturers are continuously changing their cost prices. When prices are lowered we will pass the savings on to you. If a price goes up we may be obliged to increase our price. All prices and descriptions are subject to change without any prior notice.
Warranties/Repairs:
All Products sold by Need 4 Digital are warranted by the Manufacture unless otherwise stated. Need 4 Digital can not Guarantee the quality or performance of a particular product. The Manufacture and only the Manufacture alone is responsible for defects, quality, and performance of their products. The Manufactures warranty applies 14 days from the day of purchase, no exchanges or refunds are possible after this time, only warranty repairs if applicable.
Defects:
If you receive an item that is defective we will provide a working replacement within 7 days from the delivery date to you. After 7 days any defective item Must be repaired by the manufacturer or there factory service centers. Please call or email our customer service department so they may assist you with the exchange or repair.
Please note. We are not responsible for any costs/fees including but not limited to Shipping, Handling & or Insurance charges you may incur with the return of your item. Need 4 Digital will pay for return shipping (Standard Ground shipping only)
Everything Need 4 Digital offers online are imported from over seas, if you would prefer the US version please ask a representative if one is available. Import Models a.k.a. Grey Market still do carry warranties but the warranties are only eligible over seas. The only way to have an import model warranted in the USA is by purchasing a worldwide warranty, which are offered under each product.
There are relatively few differences between U.S. and Grey Market products, import models are less expensive because a new product that comes out in the USA has already been out for a couple of months over seas and generally the price drops after a couple of months, so when the product is released in the USA it is considered a new item on the market which should run at a higher price in the USA then over seas.
All Import and USA models are made in the same facilities, except USA models are stamped with a USA stamp of approval which is solely backed by the manufacture in the USA and only the USA.
Some items in the kit may also vary.
THE REASON THAT WE CAN OFFER SUCH LOW PRICES IS BECAUSE WE ARE A DIRECT IMPORTER/WHOLESALER. FOR THIS REASON SOME ITEMS OFFERED ON OUR WEBSITE MAY NOT COME WITH THE RETAIL DISPLAY BOX AND MAY BE PACKAGED/BOX DIFFERENTLY.
Price Guarantee:
When Purchasing Digital Products wholesale, prices tend to fluctuate up and down.
If the price on a product goes up after you make a purchase we will NOT charge you the difference, and we will honor the price you locked in when you placed the order. However, if the price on a product does go down after you purchased it, we can only offer you the lower price if your order has not been shipped out, once it ships out we will no longer be able to honor the lower price.
Sales Tax:
All orders shipped in New York State will be Charged New York State Sales Tax.
Each Customer is responsible for sales tax shipped to all other states.
International orders:
Customs
International orders are generally subject to local import duties and taxes. Need 4 Digital LLC. is not responsible for, nor can offer any specific advice or information regarding any customs related fees that you may incur. For specific information, please consult with your local government import office prior to placing your order.
Returns & Replacements: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us only upon our receipt of the merchandise.
Privacy: As your privacy is important to us, we strive to exceed your expectations for privacy. Please be aware that cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.
Payment Policy:
We accept all major credit cards (Visa, Mastercard, American Express, Discover), All C.O.D's will require a minimum deposit of 10% on any major credit card.
Any orders Shipping to a different address that is listed with the credit card MUST add the ship to address as an ALTERNATE address.
We have the right to refuse an order if the address does not match the one listed with the credit card.
Product Availability:
In some cases, the manufacturer may have a longer lead time then what they actually stated, committed to, etc. and thus the re-stocking of our warehouses may be delayed for longer than 15 days. Again, we apologize in advance if this happens, but this is beyond our control. We will do our best to ship your order as soon as the product becomes available.
In other cases, the manufacturer may only produce a limited quantity of a specific item (this is called “constrained” in the industry). This quantity may not be sufficient to satisfy all of the orders placed for a particular item either with us and/or our competitors. We will attempt to fill as many orders as we can, utilizing a “first in, first out” logic. We apologize in advance if we are not able to fulfill your order.
Refurbished / White box / bulk items:
Are by their very nature “constrained”. We have no guarantee that we will receive additional product and thus will automatically cancel your order after two weeks if we are unable secure additional inventory.
Finally, in some cases, the manufacturer may choose to discontinue an item, even though the channel has quite a few orders for a particular item. This will force us to cancel that item from your order. Again, this is beyond our control and we apologize in advance if that should happen.
USER AGREEMENT AND DISCLAIMER
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
Access to and use of this site is subject to the following terms and conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of Need4digital. If you do not agree to any term or condition, you should not use this site.
Recordings.
Need4digital does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded.
Customer agrees not to record any call with Need4digital unless Customer has provided clear and conspicuous notice to Need4digital and has received prior written consent from Need4digital.
Use of Need4digitals website or servers by you.
1 - In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services.
You agree that any registration information you give to Need4digital will always be accurate, correct and up to date.
2 - You agree to use Need4digital website only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the United States or other relevant countries).
3 - You agree not to access (or attempt to access) any of the Services or information contained on Need4digitals website or servers by any means other than through the interface that is provided by Need4digital, unless you have been specifically allowed to do so in a separate agreement with Need4digital. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
4 - You agree that you will not engage in any activity that interferes with or disrupts with Need4digitals business or business model (or the servers and networks which are connected with Need4digital). Any type of activity that you perform (whether intentional or not intentional), which may be harmful to Need4digitals Image / Business relationships / Income. Or in any way obstructs Need4digitals business operation will be considered a breach of this agreement and could result in restitution in the form of significant monetary damages.
5 - Unless you have been specifically permitted to do so in a separate agreement with Need4digital, you agree that you will not reproduce, duplicate, copy, sell, disseminate, promote (positively or negatively), trade or resell any information contained on Need4digitals website or servers for any purpose.
6 - No permission is granted for use of any of the materials, information, text or graphics, and/or to hyperlink other Web Sites with this Web Site, or to use the materials on your Web Site in any way or for any reason without prior specific authorization from Need4digital
Need4digital reserves all rights not expressly granted herein.
7 - You agree that you are solely responsible for (and that Need4digital has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Need4digital may suffer) of any such breach.
DISCLAIMER.
There are certain risks in using any information, software, or products found on the Internet; and Need4digital cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Visitors to this Web Site assume all responsibility and risk for the use of this Web Site. Information published on this Web Site is provided without charge as a "convenience" to visitors and or purchasers, and is to be used for informational purposes only and may not necessarily correspond with information provided on the representative items manufactures website / brochures / or other advertisements or promotional materials. NOTHING IN THIS WEB SITE CONSTITUTES A RECOMMENDATION OR ENDORSEMENT OF ANY ITEM, PRODUCT OR BRAND.
ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE'S CONTENT, Need4digital DOES NOT WARRANT OR REPRESENT THAT THIS SITE'S CONTENT IS ACCURATE, COMPLETE, OR UP-TO-DATE, NOR DOES IT WARRANT OR REPRESENT THAT ACCESS TO AND USE OF THIS SITE OR THE SERVER WHICH MAKES IT AVAILABLE WILL BE UNINTERRUPTED, ERROR-FREE, AND FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT OF THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS FOR WHICH Need4digital ASSUMES NO RESPONSIBILITY.
ALL OF THE MATERIALS PROVIDED HEREIN, INCLUDING ALL OF THE MATERIALS AVAILABLE ON THIRD PARTY SITES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Need4digital DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
VI. LIMITATION OF LIABILITY.
Need4digital is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.
In no event shall Need4digital be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the Need4digital Web Site.
Notwithstanding the above, in no event shall Need4digital's total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to Need4digital by you in connection with the transaction claimed by you to give rise to your claim.
JURISDICTION AND CHOICE-OF-LAW.
Need4digital operates this Web Site from its offices located in New York, in the United States of America. Need4digital makes no representations that the materials in this site are appropriate or available for use in other locations. Those who choose to access this Web Site from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
This agreement, and any dispute, which arises from and out of this Web Site, shall be construed with the laws of the state of New York. Any legal action regarding this agreement or this Web Site shall be brought only in either the State or Federal Courts located within the City of New York, New York and by using this site, you consent to personal jurisdiction within these courts.
Questions and Answers:
Question.
Does Need4Digital pay the return shipping cost for defective merchandise?
Answer.
No, Need4Digital does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to us, we will replace the item with the same make and model and ship the replacement to you at no charge. Need4Digital will employ every resource it has to ensure that your item is replaced promptly, without hassle.
Question.
Does Need4Digital offer a money-back guarantee?
Answer.
Need4Digital allows most products to be returned for a refund within 14 days of the invoice date. A minimum 15% restocking fee will apply for all refunds of non-defective products. Returns of Accessories have a 25% Restocking Fee.
Question.
When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
Answer.
There is a restocking fee on all returns for refund (RMA Refund). We charge this restocking fee for all returns for refund in-part to encourage customers to purchase products that they intend to keep, to reduce frivilous purchases as well as reduce returns due to buyers remorce. We offer RMA Replacement without any restocking fee to support customers who have received a defective product.
This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information:
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology:
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information:
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security:
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information:
If you have any questions, concerns, or comments about our privacy policy you may contact us using the "contact us" page on our website
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Verification Policy:
Orders may be subject to Need 4 Digital LLC. verification procedure. For your protection, you may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax or through our secure upload page.
Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers.
Need 4 Digital LLC. reserves the right to refuse an order when the address or credit card is not verifiable.
Shipping & Returns:
Shipping Policies:
Need 4 Digital LLC. ships with UPS, US Postal Service, and FedEx. Shipping fees are calculated on a combined basis of weight, value, and destination. Some orders are shipped in multiple parcels.
We only ship to verifiable credit card billing addresses. We do not ship to hotels, motels, or resorts.
Shipments to PO Boxes can only be shipped via US Postal Service.
US Postal Service shipments cannot be tracked and have a slower rate of destination arrival
ALL ORDERS ARE SUBJECTED TO INSURANCE CHARGES DEPENDING ON YOUR LOCATION.
Refused Shipments:
Any package that is refused is subject to the minimum restocking fees.
A refused shipment occurs when the receiver {customer} returns the product to the warehouse, example: customer refused / multiple delivery attempts were made or business closed.
Products returning to the warehouse without contacting us to obtain an RMA number and proper return instructions will be assessed a minimum restocking fee of 15% to cover return shipping / labor and processing charges. Additional charges will apply if not received in complete and unopened condition.
This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.
If a shipment is refused and or declined after shipping. it will be assessed the minimum restocking fee to the invoices total.
In addition,Shipping & handling charges are also not refundable.
Return Policy:
1) Management must authorize all returns. Contact us for an authorization number (RMA Number) before shipping back any merchandise. NO MERCHANDISE WILL BE ACCEPTED WITHOUT AN "RMA NUMBER", AND WILL BE REFUSED.
2) Returns are permitted within 14 days from the date of purchase. Subsequently, ALL SALES HAVE A 7-DAY RETURN POLICY, from the day it was delivered to the shipping address provided.
3) ALL SALES ARE FINAL ON:
* LCD / PLASMA & ALL OTHER TV'S.
* TV STANDS / PEDESTAL BASES / WALL MOUNTS.
* DVD PLAYERS / RECORDERS.
* AUDIO RECEIVERS / SPEAKERS.
* NAVIGATION SYSTEMS.
* PROJECTORS.
* & ALL SPECIAL ORDERS.
4) Orders may be subject to additional Insurance Charges, depending on the item and or your location. **You will be notified of any additional amount to your order before any credit charges occur. for which we will require your approval.
5) All Shipping, Handling and Insurance charges are not refundable under any circumstances for any reason. **
** (We reserve the right to charge a minimum 15% re-stocking fee on all returns).
A 25% restocking fee will be charged on all accessories, IE {Batteries, Filters, Chargers, Cases, Memory, Tripods and
Lens accessories} as well as special order Items IE {Items shipped from the manufacturers distributor} and Appliances.
These fees will apply unless the item is defective or damaged, in which case we would provide a functioning replacement {Defective Exchange}
at no cost to you.{ No Refunds. No exceptions }
If you received the wrong item we will exchange it for the correct item at no cost to you.* { No Refunds. No exceptions }
*{ at the modified price if applicable}.
a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.
b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.
c) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing.
d) All returns must be authorized by us, contact the customer service department @ 347-462-9297 Ext 502 Monday through Thursday 10 AM to 4:30 PM for an authorization form (RMA form) or send an email to need4digital@ymail.com with detailed information as to the reason for the return request, they will provide you with the procedure and instructions on how to ship any goods back. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number (RMA Number) on the letter, and on the outside of the shipping box (on the shipping label). Please call the customer service department 347-462-9297 Ext 502 Monday through Thursday 10 AM to 4:30 and speak to a representative.
6) Your receipt is good for all manufacturers warranties (when applicable).
7) Your receipt will be necessary for any future warranty or insurance claims you may need to make. Please keep it in a safe place. We cannot issue duplicate receipts.
8) Repairs on defective merchandise are handled by the manufacturer and not by Need4Digital, unless otherwise indicated on the receipt.
9) If any item arrives damaged due to shipping, Keep all shipping cartons; and contact our customer service immediately so we can file a damage claim with the carrier.
A) All shipments are insured, in the event a package is received damaged or if a package was not delivered (Considered as a 'Lost Package"), any request for replacement or refunds for loss or damages must first go through the carriers claim process for
determination.
B) The carriers decision on any claim is final, as Need4Digital cannot be held liable for any loss or damage incurred during shipping.
10) We reserve the right to limit quantities, we do NOT sell to resellers or wholesalers.
11) All images are for illustration purposes only, and may not represent the product described.
12) WE ARE NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS.
Exclusions for Returns:
1. Any items that have been registered with the manufacturer, are not returnable for refund or exchange.
2. Any items that shows any signs of usage / abuse / damage or are missing any accessories.
3. If the item is missing any Software / Manuals or warranty cards, or if they are marked or used.
4. You must include the Manufacturer's box for all items in unmarked and undamaged condition.
5. Returned merchandise must include all factory packed accessories in the original Manufacturer's Box.
6. Any additional accessories included with your order that the package has been opened, are not returnable for refund or exchange.
Incomplete returns will either be refused or be subject to additional charges.
Cancellation Policy:
You can cancel the order prior to verification and processing by contacting us @ 347-462-9297 or you can cancel the order via email @ need4digital@ymail.com.
After your order has been verified and processed your order CANNOT be canceled via email. You must call within 24hrs of proccesing to (347)-462-9297 Ext 502 Monday through Thursday 10 AM to 4:30 PM and speak to a representative to cancel standard orders or by 3pm the same day for Expedited or Express orders.
Once an order has shipped, it CANNOT be canceled and can only be handeled as a return.
Please include your eight digit order # and indicate you wish to cancel the order, once your order is canceled, you will be given a 9 digit cancellation confirmation # either by phone or by email.
Please retain the 9 digit cancellation # as is your only proof that your order was canceled.
If you wish to return your order you will need to obtain an RMA # through the customer service department by emailing a request for return to need4digital@ymail.com, You must include your eight digit Order #. as well as a detailed explanation for the return request so we may process you request properly. Alternately you may request a return by calling the customer service department 347-462-9297 Ext 502 Monday through Thursday 10 AM to 4:30 PM and speak to a customer service representative.
Shipping Policy:
Please allow 2 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly.
Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time.
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2 business days of verifying your order. In the event of delays every effort will be made to contact you by phone or email so please provide accurate contact information on your order. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder substitute to another item or cancel your order.
MODEL & PRICE CHANGES:
Manufacturers are constantly updating their product lines and eliminating or substituting some models. Should you learn of a new model on the market which is not listed online or in our catalog please call us for information. In addition manufacturers are continuously changing their cost prices. When prices are lowered we will pass the savings on to you. If a price goes up we may be obliged to increase our price. All prices and descriptions are subject to change without any prior notice.
Warranties/Repairs:
All Products sold by Need 4 Digital are warranted by the Manufacture unless otherwise stated. Need 4 Digital can not Guarantee the quality or performance of a particular product. The Manufacture and only the Manufacture alone is responsible for defects, quality, and performance of their products. The Manufactures warranty applies 14 days from the day of purchase, no exchanges or refunds are possible after this time, only warranty repairs if applicable.
Defects:
If you receive an item that is defective we will provide a working replacement within 7 days from the delivery date to you. After 7 days any defective item Must be repaired by the manufacturer or there factory service centers. Please call or email our customer service department so they may assist you with the exchange or repair.
Please note. We are not responsible for any costs/fees including but not limited to Shipping, Handling & or Insurance charges you may incur with the return of your item. Need 4 Digital will pay for return shipping (Standard Ground shipping only)
Everything Need 4 Digital offers online are imported from over seas, if you would prefer the US version please ask a representative if one is available. Import Models a.k.a. Grey Market still do carry warranties but the warranties are only eligible over seas. The only way to have an import model warranted in the USA is by purchasing a worldwide warranty, which are offered under each product.
There are relatively few differences between U.S. and Grey Market products, import models are less expensive because a new product that comes out in the USA has already been out for a couple of months over seas and generally the price drops after a couple of months, so when the product is released in the USA it is considered a new item on the market which should run at a higher price in the USA then over seas.
All Import and USA models are made in the same facilities, except USA models are stamped with a USA stamp of approval which is solely backed by the manufacture in the USA and only the USA.
Some items in the kit may also vary.
THE REASON THAT WE CAN OFFER SUCH LOW PRICES IS BECAUSE WE ARE A DIRECT IMPORTER/WHOLESALER. FOR THIS REASON SOME ITEMS OFFERED ON OUR WEBSITE MAY NOT COME WITH THE RETAIL DISPLAY BOX AND MAY BE PACKAGED/BOX DIFFERENTLY.
Price Guarantee:
When Purchasing Digital Products wholesale, prices tend to fluctuate up and down.
If the price on a product goes up after you make a purchase we will NOT charge you the difference, and we will honor the price you locked in when you placed the order. However, if the price on a product does go down after you purchased it, we can only offer you the lower price if your order has not been shipped out, once it ships out we will no longer be able to honor the lower price.
Sales Tax:
All orders shipped in New York State will be Charged New York State Sales Tax.
Each Customer is responsible for sales tax shipped to all other states.
International orders:
Customs
International orders are generally subject to local import duties and taxes. Need 4 Digital LLC. is not responsible for, nor can offer any specific advice or information regarding any customs related fees that you may incur. For specific information, please consult with your local government import office prior to placing your order.
Returns & Replacements: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us only upon our receipt of the merchandise.
Privacy: As your privacy is important to us, we strive to exceed your expectations for privacy. Please be aware that cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.
Payment Policy:
We accept all major credit cards (Visa, Mastercard, American Express, Discover), All C.O.D's will require a minimum deposit of 10% on any major credit card.
Any orders Shipping to a different address that is listed with the credit card MUST add the ship to address as an ALTERNATE address.
We have the right to refuse an order if the address does not match the one listed with the credit card.
Product Availability:
In some cases, the manufacturer may have a longer lead time then what they actually stated, committed to, etc. and thus the re-stocking of our warehouses may be delayed for longer than 15 days. Again, we apologize in advance if this happens, but this is beyond our control. We will do our best to ship your order as soon as the product becomes available.
In other cases, the manufacturer may only produce a limited quantity of a specific item (this is called “constrained” in the industry). This quantity may not be sufficient to satisfy all of the orders placed for a particular item either with us and/or our competitors. We will attempt to fill as many orders as we can, utilizing a “first in, first out” logic. We apologize in advance if we are not able to fulfill your order.
Refurbished / White box / bulk items:
Are by their very nature “constrained”. We have no guarantee that we will receive additional product and thus will automatically cancel your order after two weeks if we are unable secure additional inventory.
Finally, in some cases, the manufacturer may choose to discontinue an item, even though the channel has quite a few orders for a particular item. This will force us to cancel that item from your order. Again, this is beyond our control and we apologize in advance if that should happen.
USER AGREEMENT AND DISCLAIMER
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
Access to and use of this site is subject to the following terms and conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of Need4digital. If you do not agree to any term or condition, you should not use this site.
Recordings.
Need4digital does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded.
Customer agrees not to record any call with Need4digital unless Customer has provided clear and conspicuous notice to Need4digital and has received prior written consent from Need4digital.
Use of Need4digitals website or servers by you.
1 - In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services.
You agree that any registration information you give to Need4digital will always be accurate, correct and up to date.
2 - You agree to use Need4digital website only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the United States or other relevant countries).
3 - You agree not to access (or attempt to access) any of the Services or information contained on Need4digitals website or servers by any means other than through the interface that is provided by Need4digital, unless you have been specifically allowed to do so in a separate agreement with Need4digital. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
4 - You agree that you will not engage in any activity that interferes with or disrupts with Need4digitals business or business model (or the servers and networks which are connected with Need4digital). Any type of activity that you perform (whether intentional or not intentional), which may be harmful to Need4digitals Image / Business relationships / Income. Or in any way obstructs Need4digitals business operation will be considered a breach of this agreement and could result in restitution in the form of significant monetary damages.
5 - Unless you have been specifically permitted to do so in a separate agreement with Need4digital, you agree that you will not reproduce, duplicate, copy, sell, disseminate, promote (positively or negatively), trade or resell any information contained on Need4digitals website or servers for any purpose.
6 - No permission is granted for use of any of the materials, information, text or graphics, and/or to hyperlink other Web Sites with this Web Site, or to use the materials on your Web Site in any way or for any reason without prior specific authorization from Need4digital
Need4digital reserves all rights not expressly granted herein.
7 - You agree that you are solely responsible for (and that Need4digital has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Need4digital may suffer) of any such breach.
DISCLAIMER.
There are certain risks in using any information, software, or products found on the Internet; and Need4digital cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Visitors to this Web Site assume all responsibility and risk for the use of this Web Site. Information published on this Web Site is provided without charge as a "convenience" to visitors and or purchasers, and is to be used for informational purposes only and may not necessarily correspond with information provided on the representative items manufactures website / brochures / or other advertisements or promotional materials. NOTHING IN THIS WEB SITE CONSTITUTES A RECOMMENDATION OR ENDORSEMENT OF ANY ITEM, PRODUCT OR BRAND.
ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE'S CONTENT, Need4digital DOES NOT WARRANT OR REPRESENT THAT THIS SITE'S CONTENT IS ACCURATE, COMPLETE, OR UP-TO-DATE, NOR DOES IT WARRANT OR REPRESENT THAT ACCESS TO AND USE OF THIS SITE OR THE SERVER WHICH MAKES IT AVAILABLE WILL BE UNINTERRUPTED, ERROR-FREE, AND FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT OF THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS FOR WHICH Need4digital ASSUMES NO RESPONSIBILITY.
ALL OF THE MATERIALS PROVIDED HEREIN, INCLUDING ALL OF THE MATERIALS AVAILABLE ON THIRD PARTY SITES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Need4digital DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
VI. LIMITATION OF LIABILITY.
Need4digital is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.
In no event shall Need4digital be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the Need4digital Web Site.
Notwithstanding the above, in no event shall Need4digital's total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to Need4digital by you in connection with the transaction claimed by you to give rise to your claim.
JURISDICTION AND CHOICE-OF-LAW.
Need4digital operates this Web Site from its offices located in New York, in the United States of America. Need4digital makes no representations that the materials in this site are appropriate or available for use in other locations. Those who choose to access this Web Site from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
This agreement, and any dispute, which arises from and out of this Web Site, shall be construed with the laws of the state of New York. Any legal action regarding this agreement or this Web Site shall be brought only in either the State or Federal Courts located within the City of New York, New York and by using this site, you consent to personal jurisdiction within these courts.
Questions and Answers:
Question.
Does Need4Digital pay the return shipping cost for defective merchandise?
Answer.
No, Need4Digital does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to us, we will replace the item with the same make and model and ship the replacement to you at no charge. Need4Digital will employ every resource it has to ensure that your item is replaced promptly, without hassle.
Question.
Does Need4Digital offer a money-back guarantee?
Answer.
Need4Digital allows most products to be returned for a refund within 14 days of the invoice date. A minimum 15% restocking fee will apply for all refunds of non-defective products. Returns of Accessories have a 25% Restocking Fee.
Question.
When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
Answer.
There is a restocking fee on all returns for refund (RMA Refund). We charge this restocking fee for all returns for refund in-part to encourage customers to purchase products that they intend to keep, to reduce frivilous purchases as well as reduce returns due to buyers remorce. We offer RMA Replacement without any restocking fee to support customers who have received a defective product.